Frequently Asked Questions

About Our Products

What is PDRN?

PDRN (Polydeoxyribonucleotide) is a bioactive ingredient derived from salmon DNA. It's clinically proven to stimulate skin regeneration, boost collagen production, and deeply hydrate the skin. It's one of the most advanced anti-aging ingredients in Korean skincare.

Are Medicube products suitable for sensitive skin?

Yes! Our formulas are dermatologist-tested and free from harsh irritants. However, we always recommend doing a patch test before applying any new product to your full face, especially if you have reactive skin.

How long until I see results?

Most customers notice improved hydration and skin texture within 2–4 weeks of consistent use. For more significant anti-aging results such as firming and reduced fine lines, we recommend using the products daily for 6–8 weeks.

Are your products cruelty-free?

Yes, all Medicube Haven products are cruelty-free and not tested on animals.

What makes Korean skincare different?

Korean skincare focuses on prevention, hydration, and layering lightweight formulas for maximum absorption. Medicube's products are rooted in K-beauty science, using cutting-edge ingredients like PDRN, EGF, and NAD+ for visible, long-term results.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–10 business days depending on your location. See our Shipping Policy for full details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page anytime.

Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery times vary by destination. Shipping costs are calculated at checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused and in their original packaging. Visit our Return & Refund Policy page to start a return.

What if I received a damaged or wrong item?

We're so sorry! Please contact us via our Contact Us page within 7 days of receiving your order and we'll make it right immediately.

Still Have Questions?

We're here to help! Reach out via our Contact Us page and our team will respond within 24–48 business hours.